How can we help?

Head to your dashboard and click "New Invoice". Enter the client name, email address, invoice amount, and due date. That's it — Chased will handle all the reminders automatically from there.

About 60 seconds. There's nothing to configure, no templates to write, and no integrations to connect. Add an invoice and Chased gets to work immediately.

No. Chased works independently — you just enter the invoice details manually. We're focused on one thing: chasing your clients. We don't touch your accounting setup.

Reminders go out every morning at 9am. Chased checks all your active invoices daily and sends whichever reminder stage is due that day.

There are 5 stages: a heads-up 7 days before the due date, a reminder on the due date, a friendly nudge 3 days late, a firm follow-up at 10 days late, and a final notice at 21 days late. The tone escalates naturally across each stage.

Their invoice is in your Chased dashboard and a reminder stage was due. If the invoice has been paid and you forgot to update it, mark it as paid in your dashboard — reminders will stop immediately.

Open the invoice in your dashboard and mark it as paid, or delete it entirely. Reminders stop as soon as the invoice is marked paid.

Yes. When creating an invoice you'll see a reminder schedule section — toggle off any stages you don't want sent for that invoice. You're in full control of which reminders go out.

Not at the moment — the messages are written automatically and calibrated to escalate in tone across each stage. Custom email templates are something we're considering for a future update.

You get full access to Chased for 14 days, no credit card required. At the end of your trial you'll be asked to choose a plan to continue. You won't be charged anything until you subscribe.

Go to your profile and click "Manage subscription". You'll be taken to the Stripe customer portal where you can switch plans instantly.

You can cancel any time through the billing section in your profile. Your access continues until the end of your current billing period — no surprise charges.

If you've been charged and feel it was in error, email us at hello@chasedapp.com and we'll sort it out. We're a small team and we'll always do the right thing.

Go to the login page and click "Forgot?" — enter your email and we'll send you a reset link straight away.

Check your spam folder first. If the emails aren't there either, make sure the invoice in your dashboard has a valid due date and that the relevant reminder stages are toggled on.

Email us at hello@chasedapp.com. We're a small team so you'll get a reply from a real person, usually within a few hours.

Yes — when you enable GST on an invoice, the PDF is generated as a valid Australian Tax Invoice. It includes your business name, ABN, issue date, a description of the goods or services, the GST amount itemised separately, and the total including GST, in line with ATO requirements.

Yes. Chased is an invoicing and reminder tool, not an accounting system. You should keep your own copies of invoices and consult your accountant for tax returns, BAS statements, and any complex tax situations. You can download a PDF of any invoice directly from your dashboard.

Chased currently supports your ABN as the sender. If your client requires their own ABN on the invoice for GST credit purposes, we recommend adding it to the invoice description field for now. Buyer ABN support is something we're looking to add in a future update.